Contact Us
Thank you for choosing Toolpaxo. We are committed to providing reliable customer service and a pleasant shopping experience. If you have any questions about our products, orders, shipping, returns, or refunds, please feel free to contact us.
Business Information
Brand Name: Toolpaxo
Legal Business Name: Guangzhou Chunxian Network Technology Studio (Sole Proprietorship)
Registered Business Address:
Room 202, No. 14, Sheqian West Street, Songbei, Baiyun District, Guangzhou, Guangdong Province, 510165, China
Postal Code: 510165
Official Website: https://toolpaxo.com
Customer Support
Email: [email protected]
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.
Order Assistance
For inquiries regarding an existing order, please provide your order number and a brief description of your concern.
Our customer support team will assist you with order updates, shipping information, product questions, and other related matters.
If you need assistance with product specifications, available options, materials, dimensions, or intended uses, please contact us before placing your order.
Returns and Refunds
Toolpaxo accepts eligible return requests submitted within 30 calendar days of delivery, in accordance with our Return & Refund Policy.
To request a return or refund, please contact our customer support team at [email protected] with your order number and reason for the request.
Our designated return destination is our company address in Baiyun District, Guangzhou, Guangdong Province, China, as listed in the Business Information section above.
Customers must contact our support team before shipping any returned products. Once a return request has been reviewed and approved, we will provide return authorization and detailed shipping instructions.
Please do not send returned products without prior authorization, as unauthorized returns may result in processing delays.
For further information regarding return eligibility, return shipping costs, damaged or incorrect products, and refund processing, please refer to our Return & Refund Policy. Nothing in this section limits applicable statutory consumer rights.
Our Commitment
At Toolpaxo, we value clear communication, dependable service, and customer satisfaction.
We strive to address customer inquiries promptly and provide a convenient, reliable shopping experience.
Whether you have questions about our soap holders, shower accessories, toothbrush organizers, travel toiletry containers, bathroom storage organizers, wall-mounted holders, or other personal care and bathroom essentials, our team is here to assist you.
We aim to provide accurate product information, transparent store policies, and helpful customer support throughout your shopping experience.
Thank you for visiting Toolpaxo. We look forward to assisting you and helping you discover practical solutions for your everyday bathroom organization and personal care needs.