Privacy policy
Toolpaxo is operated by Guangzhou Chunxian Network Technology Studio (Sole Proprietorship), located at Room 202, No. 14, Sheqian West Street, Songbei, Baiyun District, Guangzhou, Guangdong Province, 510165, China.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit https://toolpaxo.com, make a purchase, or contact us.
1. Information We Collect
We collect information necessary to process orders and provide services, including your name, email address, phone number, billing and shipping addresses, order details, purchase history, and customer support communications.
Our website may automatically collect IP addresses, browser and device information, cookies, browsing activity, and advertising-related data where applicable.
Depending on the services enabled and your privacy preferences, this information may include product views, shopping cart activity, checkout interactions, and purchase-related details.
We may also receive relevant transaction, delivery, and security information from service providers involved in processing orders and operating our online store.
2. How We Use Your Information
We use personal information to process payments, fulfill orders, arrange shipping, manage returns and refunds, provide customer support, improve our website, prevent fraud, and comply with legal obligations.
We may also use information to maintain website functionality, troubleshoot technical issues, respond to customer inquiries, and improve the accuracy of our product and service information.
Where permitted, information may be used for website analytics, advertising measurement, campaign optimization, and marketing communications, subject to applicable consent and other legal requirements.
Customers may opt out of promotional communications through the unsubscribe instructions provided in those messages or by contacting our customer support team.
3. Sharing Your Information
We may share necessary information with trusted service providers, including Shopify, payment processors, shipping providers, analytics services, and advertising partners, where those services are used to operate our website and fulfill customer orders.
These service providers may process information to support payment transactions, order fulfillment, delivery tracking, website security, customer communications, and other legitimate business functions.
Where enabled, we may use AppLovin and Axon for advertising measurement, conversion tracking, and campaign optimization. These services may process device information, browsing interactions, advertising identifiers, and purchase-related data, subject to applicable privacy laws and user preferences.
For additional information about AppLovin's privacy practices, please visit:
https://legal.applovin.com/privacy/
We do not sell personal information for monetary compensation. However, certain advertising activities may constitute selling or sharing personal information under applicable privacy laws.
Where applicable, we provide customers with the ability to exercise relevant privacy choices and opt-out rights.
We may also disclose information when required by law, to respond to lawful requests, protect our legal rights, or prevent fraud and other unlawful activity.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support shopping carts, checkout processes, account functionality, website security, performance, and user preferences.
Optional analytics and advertising technologies, including AppLovin or Axon where enabled, may help measure advertising effectiveness, understand website interactions, and improve marketing campaigns.
Depending on the technologies enabled, these services may collect information about visited pages, product interactions, shopping cart activity, and completed purchases.
Where legally required, non-essential tracking technologies will only operate after appropriate consent has been obtained.
Visitors may manage available cookie preferences through the privacy controls provided on our website or adjust their browser settings.
Rejecting optional cookies does not prevent essential website functions from operating.
Some browser settings may restrict cookies or other tracking technologies, which may affect certain optional website features.
5. Data Security
We use reasonable technical and organizational security measures designed to protect personal information against unauthorized access, misuse, loss, alteration, and disclosure.
Payments are processed through third-party payment service providers. We do not directly store complete payment card numbers or card security codes.
Although we take reasonable precautions to safeguard personal information, no method of online transmission or electronic storage can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
These purposes may include order fulfillment, customer support, return and refund processing, accounting, fraud prevention, legal compliance, and dispute resolution.
Retention periods may vary depending on the type of information, operational requirements, and applicable legal obligations.
When personal information is no longer required, we take reasonable steps to delete or anonymize it, subject to applicable laws and legitimate retention requirements.
7. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to request access to, correction of, or deletion of your personal information.
You may also have the right to request data portability, withdraw consent, restrict certain processing activities, or opt out of certain advertising-related uses of personal information.
Where required by law, you may also have the right to object to particular processing activities or request information about how your personal information is handled.
To exercise your privacy rights, please contact us at [email protected].
We may request reasonable information to verify your identity before processing certain privacy requests.
We will review and respond to requests within the timeframes required by applicable law.
Where available, customers may also use the privacy preference controls provided through our website.
8. International Data Transfers
Toolpaxo serves customers through an online shopping platform supported by third-party service providers.
Personal information may be processed or stored in countries or regions outside your country of residence, including locations where our service providers maintain operations.
Different jurisdictions may have different data protection laws.
Where required by applicable law, we implement or rely on appropriate safeguards for international transfers of personal information.
9. Children's Privacy
Our website is not intended for children under 16 years of age or the applicable minimum age established by the laws of their jurisdiction.
We do not knowingly collect personal information from children in violation of applicable law.
If we become aware that personal information has been collected from a child in circumstances that require parental consent or other legal authorization, we will take appropriate steps to address the situation.
Parents or guardians who believe that a child has provided personal information to us may contact [email protected] for assistance.
10. Third-Party Services
Our website is powered by Shopify and may integrate third-party payment, shipping, analytics, customer support, and advertising services.
These service providers may collect or process certain information according to their respective privacy policies and their roles in providing services to our store.
Third-party websites, payment platforms, and external services may have privacy practices that differ from those described in this Privacy Policy.
We encourage customers to review the relevant privacy policies of third-party services when interacting with those providers.
11. Contact Information
If you have questions about this Privacy Policy, the processing of your personal information, or your privacy rights, please contact us using the information below.
Brand Name: Toolpaxo
Legal Business Name: Guangzhou Chunxian Network Technology Studio (Sole Proprietorship)
Registered Business Address:
Room 202, No. 14, Sheqian West Street, Songbei, Baiyun District, Guangzhou, Guangdong Province, 510165, China
Postal Code: 510165
Official Website: https://toolpaxo.com
Email: [email protected]
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.
We are committed to addressing privacy-related questions and requests in accordance with applicable data protection laws.